FAQ
General
WHAT IS A SOULPLATE?
A Soulplate is a metal plate engraved with a QR code that, when scanned with a smartphone, directs to a personalized online memorial page dedicated to a loved one.
CAN I ONLY INSTALL THE MEDALLION AT GRAVE SITES?
No, the QR medallion can be installed at various locations such as grave sites, memorial sites, at home or any other place you wish to honor the memory of your loved one.
Quality & Installation
HOW DO I INSTALL THE MEDALLION AND WHAT SHOULD I CONSIDER DURING INSTALLATION?
The medallion comes with double sided adhesive which can be attached on your preference of surface. Ensure a clean and dry surface for proper adhesion or use appropriate tools for installation on harder surfaces.
CAN I INSTALL THE MEDALLION ON ANY SURFACE?
Yes, the medallion can be installed on a variety of surfaces including metal, stone, wood, and more.
HOW LONG DOES THE MEDALLION LAST ON THE GRAVESTONE?
Our medallions are designed to be durable and weather-resistant, ensuring they remain intact and readable for years to come.
ARE THE MEDALLIONS WEATHERPROOF?
Yes, the medallions are weatherproof and designed to withstand various weather conditions.
CAN THE MEDALLION BE REMOVED WITHOUT DAMAGING THE STONE?
Yes, the medallion can be removed without damaging the stone if proper removal techniques are used.
CAN THE MEDALLION FADE?
The materials and engraving techniques used ensure that the medallion remains clear and legible without fading over time.
CAN THE MEDALLION BE INSTALLED IN ANY CEMETERY?
Yes, the medallion can be installed in any cemetery where the rules and regulations permit such installations.
CAN THE MEDALLION BE INSTALLED ON ANY GRAVESTONE?
Yes, the medallion can be installed on any type of gravestone, provided the surface is suitable for installation.
Ordering & Delivery
HOW MUCH ARE THE SHIPPING COSTS?
Shipping costs vary depending on the destination and shipping method chosen during checkout.
HOW CAN I PAY?
We accept various payment methods including credit/debit cards, and bank transfers.
HOW QUICKLY WILL I RECEIVE MY MEDALLION?
Delivery times vary based on your location and shipping method selected. Please refer to our shipping information for estimated delivery times.
WHAT IF I WANT TO CLAIM MY MEDALLION?
If you need to file a claim or have concerns about your medallion, please contact our customer service for assistance.
Memorial Page & Login
WHERE CAN I LOG IN?
You can log in to your personalized memorial page through our website or mobile app.
WHAT CONTENTS CAN BE POSTED ON THE MEMORIAL PAGE?
You can post various contents such as photos, videos, stories, and tributes that celebrate the life and memories of your loved one.
HOW CAN I ADD VIDEOS TO MY MEMORIAL PAGE?
You can upload videos directly to your memorial page through our website or mobile app.
HOW CAN I DELETE CONTENTS ON THE MEMORIAL PAGE?
You can manage and delete contents on your memorial page through the editing tools provided on our platform.
WHO CAN ADD CONTENTS TO THE MEMORIAL PAGE?
You, as the owner of the memorial page, have the authority to add contents.
WHO CAN SEE CONTENTS ON THE MEMORIAL PAGE?
Contents on the memorial page can be set to private or public based on your preferences. You have full control over who can view the contents.
WHAT DOES IT MEAN TO PUBLISH MY MEMORIAL PAGE?
Publishing your memorial page makes it accessible to others according to your chosen privacy settings, allowing friends and family to visit and contribute.